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Berghotel Schlemmer > The Hotel > Your safety is our priority !

Your safety is our priority !

"We cannot change the wind, but we can set the sails anew"

The safety, protection and "feeling good" of our guests is very important to us.
So that you can enjoy your well-deserved holiday, we have implemented all safety and hygiene regulations to the best of our knowledge and belief. Therefore, even in this " a little bit different " time nothing stands in the way of a relaxed and safe holiday feeling.

The most important measures:

!! NEW !!  ONLINE PRE - CHECK IN
We will send you an e-mail with the appropriate link before your arrival and you can quickly & easily enter all the data required for the check-in from home. In this way, we save a little of your precious holiday time on arrival and contribute to another hygienic step by avoiding the exchange of documents and also avoid waiting times and crowds.

regular disinfection of all areas with "ERSA" disinfectant & SPRAYBACK www.emicontrols.com/de/desinfizierung/
We work with a new and innovative disinfectant. It removes viruses, bacteria and fungi quickly and easily, and is harmless to people and the environment. It is an aqueous, odourless, colourless, ready-to-use, biocompatible, non-toxic solution based on silver ions, (electrolytically produced and stabilised in citric acid) with high bactericidal, fungicidal and virucidal properties with high residual effectiveness.
The 3 main advantages of the disinfectant "Ersa":
- It is completely harmless to humans, animals and the environment
- It reliably kills viruses, bacteria and fungi within a very short time
- It has an after-effect time of up to 24 h
The product is approved for use in all European countries and has already been tested on coronavirus.

ROOMS:
the rooms will be thoroughly cleaned and disinfected every day as before. In addition, all surfaces and floors are now extensively disinfected with the tested Ersa Emi Control System after each departure.
The remote controls are shrink-wrapped for better disinfection - please DO NOT remove them from their covers

LAUNDRY:
all hotel laundry is cleaned as before by an external hotel laundry. A new feature is the certified additional treatment, which is carried out in accordance with the law of the Ministry of Health to combat COVID 19.

PUBLIC AREAS & TOILETS: these too are of course cleaned and disinfected regularly.

FINNISH SAUNA & WHIRLPOOL:
can only be used on reservation - individually, or simultaneously by people from the same household or hotel room. Are cleaned & disinfected regularly.
The sauna area is extensively disinfected after each use with the Ersa Emi Control System.

DISTANCE IS THE NEW DECENCY:
A safety distance of one metre must be maintained between people, except for people living in the same household or in the same room.
Our outdoor area has always been very spacious and the nature around our house also offers plenty of space and retreats away from the crowds.

BUFFET:
we have also implemented the new rules for the breakfast and barbecue buffet, so that they can continue to provide for your culinary well-being. Information signs and floor markings make it easier for you to handle them correctly. At the buffet it is mandatory to wear a mouth and nose protector and to disinfect your hands.

HAND DISINFECTION:
Sufficient facilities for regular hand disinfection are available in all areas of the entire establishment.

OFFICIAL INFORMATION:

MOUTH-NOSE-PROTECTION OBLIGATION IN THE INDOOR AREA:
according to the decree of the provincial governor of 13.08.2020, wearing a mouth and nose protector in closed rooms is ALWAYS compulsory, regardless of the interpersonal distance to other people. an exception to this obligation still exists at the tables. Masks must only be worn outdoors if the distance of 1 meter cannot be guaranteed.

HERE
you can find all the latest information on regulations and safety measures in all areas of public life in South Tyrol

CANCELLATION CONDITIONS ABOUT CORONA
Special times require special measures...

Due to the current development we now offer the following corona-friendly cancellation conditions with regard to Covid 19. These are valid for all bookings (including existing ones) from 19.12.2020 - 05.04.2021

  • until 21 days before arrival: free cancellation & refund of the deposit
  • from 20 days to 8 days before arrival: free cancellation & crediting of the deposit for your next stay (to be redeemed within 1.5 years)
  • from 7 days before arrival: Deposit withholding


This applies exclusively in the following corona-related cases:

  • official travel warning for South Tyrol
  • your home country/region is officially considered a risk area
  • the entry and/or exit is not possible by law
  • transit through Austria is not legally possible
  • Quarantine obligation in your country if you travel back from Italy-South Tyrol


In case of Covid 19 disease the room can not be cancelled free of charge if the traveller or a close relative of the traveller is ill - in this case we recommend the cancellation insurance of the Europaeische Reiseversicherung (can be taken out via the link in the booking confirmation), as this insurance covers the costs in case of illness.
YOU CAN FIND MORE INFORMATION HERE

In all other cases not caused by corona, our standard cancellation conditions continue to apply:

  • Up to 35 days before departure at the latest: Deposit retained
  • 34-21 days before departure: 50% of the total price
  • 20-8 days before departure: 80% of the total price
  • 7-0 days before departure: 100% of the total price
  • No show, late arrival, early departure: 100

All cancellations must be made in writing by e-mail to info@berghotel-schlemmer.com,
whereby the date of the mail is considered the cancellation date.

 

 
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Distance is the new decency

Corona informations at a glance